Do you offer repairs?
Yes, we offer repairs on jewellery, watches and clocks. Please bring your item/s into our store and we will be able to provide you with an estimate for the repair.
Do you offer Layby?
Yes, we do offer a layby payment plan in-store.Our normal terms require a 10% initial deposit, and payment of the balance within 3 months of the original transaction date.
See instore for further details.
Do you ship internationally?
Unfortunately, we do not accept international orders at this time.
What if I need my ring to be resized?
Some rings can be resized depending on the style and setting of the stones. If a ring needs to be resized, please visit us instore or call us for a quote.
What does carat mean?
Carat in gold is the measure of the amount of pure gold in the metal. For example, 18ct gold contains 75% pure gold and 25% mix of silver and copper.
Carat is also the unit of weight or size for a diamond. Diamonds can range in size from a fraction of a carat to several carats. When considering diamonds of equal quality, the larger stone will have more value.
What does TDW mean?
Total weight of the diamonds in the applicable product.
What does it mean when a pearl is ‘freshwater’ and ‘cultured’?
Freshwater pearls are formed in various species of freshwater mollusk by their natural defence mechanism.
Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ (typically a round bead made of mother of pearl) is inserted into the freshwater mollusk. After three years, a pearl is then harvested.
What does created mean?
Created gemstones are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.